I have been described as arrogant, confident, shy, gregarious, bitchy, mouthy, controversial, introvert and extrovert – let’s just say that I am a mess. And as far as I remember, I have been the target customer of business ever since I was born.
This treasure (me of course) came to the UK before the internet. I grew up in North West London then recently ended up in St Albans – beat that worldwide travel Christopher Columbus!
I have worked in various industries and found how to work hard and play hard. Most importantly of all, I have been a customer for endless number of companies since the age of about 5 when I was first allowed to pass the cashier money for some sweeties.
Growing up and walking through the streets (with shops), I have noticed the dramatic change in the decline of the small owned businesses.
Gone are the days of the shopkeeper knowing ‘your usual’ goodies and knowing your whole life story (I like talking to strangers, they are the best listeners) but now there are the large companies with their forever changing staff (some with attitude problems).
It now feels like everytime I go to a shop or restaurant or wherever, I have to have my back-up as who knows if an argument or staring match will kick-off.
Listen, I love telling stories, as sometimes I feel that a lot of drama finds me and wants to battle with my last nerve – that’s where the idea of the podcast came about.
I want to share with whoever listens to my podcast, my adventures each week.
I hope you enjoy them and if you do own a business big or small, sometimes you need to hear the things from the viewpoint of a customer and have some food for thought.
Not that it’s important, but let you tell you some fun facts about me: I am short (hence the nickname), I can move one eyeball independently and have a slight stutter, when it decides to rear its ugly head.
See, you actually do learn something new everyday! You’re welcome.